Fixing iOS 10 Wi-Fi problems

Fixing iOS 10 Wi-Fi problems

Apple’s iOS has introduced lots of new features, however for some uses it has introduced some issues.

One of the issues people are facing after updating their iPhone or iPad to iOS 10 is Wi-Fi connectivity problems.

The issues being reported include:

– not being able to connect to a Wi-Fi network

– getting incorrect or no splash screen prompts

– Wi-Fi settings grayed out

– dropping connection intermittently or speeds being extremely slow.

Here are a few tips that may fix these Wi-Fi problems with iOS 10:

1. Force a full restart
Follow these steps to force restart your device:

On an iPhone 7 or iPhone 7 Plus:

  1. Press and hold both the Sleep/Wake and Volume Down buttons for at least ten seconds, until you see the Apple logo.
  2. Release the buttons and allow the device to load the software.

On an iPhone 6s and earlier, iPad, or iPod touch:

  1. Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo
  2. Release the buttons and allow the device to load the software.

After the device finishes the restart, test your wifi connection.

2. Forget Wi-Fi Network and Rejoin
If you’re not able to connect to a Wi-Fi Network, and being prompted that the password you’ve entered is incorrect despite entering the correct password, then try to forget the Wi-Fi network, and join the network again.

To forget the Wi-Fi network:

  1. Navigate to Settings > Wi-Fi
  2. Tap on the Wi-Fi network from the list (in this case WJU) then tap on Forget This Network.
  3. You will be prompted with a popup message asking you if you want to forget Wi-Fi Network.
  4. Tap Forget to forget the network.
  5. Now go back to Settings > Wi-Fi, select the network again, click the splash screen, and Join the network again to see if it helps.

3. Reset Network Settings
Many networking related issues can be fixed after resetting network settings. Resetting these settings flushes caches and clears DHCP settings and other networking related info.

To reset network settings:

  1. Navigate to Settings > General > Reset
  2. Tap on Reset Network Settings

If, after trying these steps you are still experience issues, please contact the IT HelpDesk (helpdesk@jessup.edu) or stop by our office.

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