Student Accounts COVID-19 Updates

6/1/20

The Reeve-Knight Administration Building is open Monday thru Friday from 8:30am-1pm for payment drop off OR you may drop payment off in the Womack Student Life Building drop box located in the left hand corner near the mailboxes. Please call (916)577-2314 or email studentaccounts@jessup.edu for further assistance.

Instructions on how to view your billing account:

  • Login at student.jessup.edu
  • Select the current term (Ex: FA-20)
  • Go to the “Finance” Tab, then select “Billing Account”
  • Billing details and options to pay are located on this page

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5/18/20

the CARES Act (Coronavirus Aid, Relief and Economic Security Act) refund directly from the Federal Government has been disbursed. Please check your Heartland ECSI account as it will NOT show up on your billing statement

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4/27/20

Dear students,

We are grateful for you, your health, and your commitment to furthering your education in this season. We bring you this message in support of the email sent by the Financial Aid Department on 4/16/20 titled “COVID-19 Financial Assistance”.

On behalf of the Coronavirus Aid, Relief, and Economic Security (CARES) Act instituted by the Department of Education, WJU is preparing to receive and disburse federal funding to our student population. Once funding is received, the Student Accounts Office will work tirelessly to release the aid to you.

How will I receive my CARES Act disbursement?

We will be issuing the federal funding through our longtime partner, Heartland ECSI. Heartland ECSI gives students the option to elect Direct Deposit or Paper Check as the source of a disbursement. We encourage students to consider the Direct Deposit option. It is the quickest, most secure method to receive disbursements.

How can I ensure my funds will arrive by Direct Deposit in the quickest manner possible?

If you have set up Direct Deposit in the past with Heartland ECSI, then you will receive the disbursement to the bank account you have on file; nothing further is needed from you. If you have not set up Direct Deposit and would like to, you can do so online. Our team is unable to set up the Direct Deposit function for you. To update your preference, please log into your Heartland ECSI account here. To access your login and Heartland Key, please reference your emails from ECSI from the first week you began as a student at WJU. For questions, please contact Customer Support at 855-250-3230, or visit ECSI to start a “Live Chat” at the bottom of the page.

What if I do not elect a disbursement method or do not want Direct Deposit?

If you do not make an election with Heartland ECSI, a paper check will be sent to your billing address on file. To verify or update your billing address, please begin by logging into the Student Portal. In the top right hand corner, please select “Edit Profile”. Scroll to the section titled “Billing Address Information”. Please verify or update that address. If updating, please select the button at the bottom of the page titled “Update”.

To ensure you receive the funds by your preferred method, please complete your disbursement election with Heartland ECSI no later than May 1st. What’s best for you and for the University is at the center of every decision we make.  In this time of uncertainty, know that God is here in the midst of all that we do, and we are here to support you.

Do I need to apply for this grant, or will funding automatically be sent to me?

There is nothing else you need to do to receive the grant, it will be awarded to you automatically. However, if you have documented expenses that exceed your base pay, you may fill out Jessup’s COVID-19 Financial Assistance Application online at Financial Assistance Application.

The deadline to complete the application is  April 26th at midnight (11:59 pm). If  you have further questions about the application process or criteria, please refer to your Financial Aid Counselor or  finaid@jessup.edu .

Please respond to this email with deposit related questions, and have a great rest of your day.

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3/26/20 Update

From the Office of Residence Life and Housing ,

We hope that you are doing well and staying safe and healthy. As promised, in the previous email you received last Friday (3/20/2020), information regarding housing refund-credits is shared below. Please read the following carefully.

The Residence Halls, Apartments, the Shack, and Crossroads Cafe will remain open for any student who wants to stay on campus for the remainder of the semester.  

We want to reassure you that there continue to be no confirmed cases of COVID-19 (Coronavirus) on Jessup campuses.  However, we recognize that during this time, students may decide to move back home to be with their families based on concerns surrounding COVID-19 and California’s shelter-in-place Executive order.  In this event, the University is willing to release any students from their On-Campus Residence Agreement (“Agreement”) for the remainder of the semester.

  • For those electing to fully vacate their housing and complete check-out procedures on or after March 20, 2020, the University will provide prorated refunds for housing and meal plans in the form of credits to be applied toward next semester’s housing and meal costs (“Housing Credits” starting from March 20, 2020).
  • Housing Credits will be prorated based on the number of days remaining in the Agreement’s Occupancy Term (end date: May 2, 2020) after students have fully vacated their housing and completed the check-out protocols listed below (“Move-Out Date”).
  • Those with weekly meal plans (19/week, 15/week) will be credited with a prorated amount based on their Move-Out Date and the total available Board meal plan days during the semester.
  • The remaining balance in Block plans and Flex accounts will be credited based on their Move-Out Date.
  • Housing and meal credits for graduating seniors will be applied to their student account.

It is important to stress that the University will not consider you to be released from your contract or eligible for any Housing Credits until you have fully vacated your room and completed the check-out protocols as outlined below.  Your Move-Out Date is finalized after all Checkout Procedures have been completed and your key is returned to the Student Life Office or after-hours drop box in the Student Life mail center.

We ask that your move-out help be kept as minimal as possible to promote our community’s health. Healthy family or close friends will be allowed to help but please make sure these individuals, to the best of your knowledge, have not come in contact with COVID-19 nor are they exhibiting any flu-like symptoms. All move-out must comply with social distancing restrictions; please maintain social distancing of 6 feet from other residents and avoid the use of communal property, technology, equipment, etc.

All remaining residents are required to practice good health and safety including limiting groups/gatherings in your living areas and should maintain a social distance of at least 6 feet from others around campus, including areas like the Commons, the Library, and when getting take-out from The Shack and Crossroads Cafe. Please follow these required guidelines to avoid closing common areas on-campus; Campus Safety has been directed to provide reminders of social distancing requirements for those gatherings that appear to be out of compliance.

We are here to support you and here if you have any questions or concerns. Please contact Housing at housing@jessup.edu for further details and continue to keep yourself and our Jessup residential community healthy and safe.

 

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3/23/20 Update

This is a message from the Student Accounts Office. We have some updates to share about payment methods and limited availability due to COVID-19 precautions.

Payment methods

  1. Semester tuition payments are currently due as posted. We highly recommend that all student account payments be made online, which are the most secure, reliable and fastest method of payments. Online payment can be made in the Student Portal under Finances and Billing Account, or at jessup.edu/payment for the full balance. 
              For international payments, please use Flywire service.

  1. For payments by mail (check, cashiers check, or money order), please mail to:

William Jessup University

Attn: Student Accounts

2121 University Avenue

Rocklin, CA 95765

* Please write the student ID and semester in the memo line for accurate posting. Current mail processing times may be delayed – please allow sufficient time to view payment on your account.  It is NOT recommended to send cash via mail.

  1. On-campus payments:  Currently, the University office is open with limited hours, which is subject to change. You may stop by the Administration Building during open office hours (currently 8:30am-1:00pm), Monday through Friday, to submit payment.

  1. A drop-off box is also available in the Womack Student Life Building (where the mailroom is located- walk into the building, then its in the left corner). Please use deposit slips with Student ID and semester.

Student Aid Refunds

All refunds may be delayed due to slower than usual processing time. If you expect to have a refund, please sign up for direct deposit at Heartland ECSI Log-In or call 855.250.3230. There is also a Live Chat Button available to help you.

Contact Us:

As our availability by phone may be limited, please email us at studentaccounts@jessup.edu or leave a message at the Student Accounts main line: 916-577-2314. Your message will be answered in the order it was received.

Thank you, and pray that you stay safe and healthy during this transitional period.