Frequently Asked Questions

Frequently Asked Questions

Below are frequently asked questions for the Student Accounts Office:

When is the payment due date?  

You will be notified of tuition and payment due dates via email from the Student Accounts Office before the start of the term. If you are signed up for our Payment plan, please reference due dates at /.

What form of payment do you accept?  

We accept e-check and electronic bank payments  in the Student Portal, at

We also accept check, cash, or cashier’s check in the main office

Please note: We do NOT accept debit or credit card payments or payment over the phone

What if I can’t pay the full balance?  

If you are registered for the semester , you are eligible for multiple Payment Plan options. Follow the below instructions:

  • Login at
  • Select the term
  • Once logged in, go to “Finances”
  • Select the drop down option of “Billing Account”
  • Scroll to the bottom of the page and click the “Payment Plan” button
  • Payment plans are only available on No plans will be made in person.

Please note: there is a $50 fee for using the Payment Plan and charged during the setup process.  

What if I have questions for the textbook program, Textbook Butler?  

If you have any questions pertaining to a textbook order or return, please contact with questions

My account is missing meal plan and/or housing charges. What should I do?

Housing and meal-plan charges are  updated periodically. If you have any resident life questions, including housing and meal plans, please contact Student Life at

What is the “Student Services Fee” on my account for?

The Student Services Fee supports the cost of benefits obtained through the departments of Student Development, Library Services, Information Technology and more.Student Development leads programs involving student ministries, commuter and residential student activities, and student counseling services.The Library provides electronic resources, the writing center, title IX support, computer usage, independent study room rentals and more.The IT Department provides support for students‘ personal computers through individualized assistance, anti-virus protection, and printing costs.Additional benefits includes  our intramural program, weight room access, wellness programming, increased writing center help & increased library hours.

What is the “Technology Fee” on my account for?

The Technology Fee is used to enhance the student learning experience by providing equitable access to technology resources and services such as a per semester printing credit, internet access, classroom technology, on-campus computers, learning management system (Moodle), and many others. Additionally, the fee enables WJU to make important investments in order to maintain and improve the core infrastructure upon which our technology relies.