Student Complaint Process Notice

Compliant with HEA Title IV, CFR 34, Sections 600.9 (a)(1) and 668.43 (b)

William Jessup University takes very seriously complaints and concerns regarding the institution. Most complaints should be resolved at the campus level.

If you have a complaint regarding William Jessup University, you may present your complaint to:

  1. Dean of Students at deanofstudents@jessup.edu or
  2. Provost at academics@jessup.edu

These contacts will provide you with a written explanation of the campus process for addressing your particular complaint(s) and answer any questions you may have to assure you a fair process.

If you believe that you complaint warrants further attention after exhausting all the steps outlined in the writing given to you by the Dean of Students or Provost, you may contact:

The WASC Senior College & University Commission (WSCUC) at http://www.wascsenior.org/comments if your complaint is about the institution’s compliance with academic program quality and accrediting standards.

If you believe that your complaint continues to warrant further consideration after exhausting the review of either WSCUC or the investigative team representing William Jessup University:

An individual may contact the Bureau for Private Postsecondary Education for review of a complaint.  The bureau may be contacted at 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833, bppe@dca.ca.gov, 916.431.6959 (phone) or 916.263.1897 (fax).

If a distance education student who lives outside the state of California believes that the university’s internal procedures have not adequately addressed concerns identified under the Program Integrity Rule, the following link and contact information for each state is provided: Student Complaint Information by State and Agency (PDF).

Nothing in the disclosure limits any right that you may have to seek civil or criminal legal action to resolve your complaints.

William Jessup University has provided this disclosure to you in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b). If anything in this disclosure is out of date, please notify the Office of the Provost, 2121 University Avenue, Rocklin, CA 95765, academics@jessup.edu  or 916-577-2215.This disclosure was last revised on 2/20/17.